Fast & Reliable Delivery
🚚 Shipping Policy
Last Updated: 1 January 2025 | UP Kisan Seva Shop
📦 Our Delivery Partners
We ship your orders through trusted, government-recognised and leading logistics partners to ensure safe and timely delivery of agricultural products across Uttar Pradesh.
🏃 Delhivery
📮 India Post
🚀 Shiprocket
🔵 BlueDart
🟠 Ekart Logistics
⚡ XpressBees
📌 Actual courier partner depends on your PIN code and product availability. We select the best available option for your area.
🔄 Order to Delivery — Step by Step
1
Order Placed
You place your order on UP Kisan Seva Shop. Payment is confirmed via Razorpay.
2
Order Processing (Same Day / Next Day)
Our team verifies and packs your order within 24 hours of payment confirmation.
3
Parcel Handed to Courier
Parcel is dispatched via Delhivery or other logistics partner. Tracking ID sent to your registered mobile via SMS/WhatsApp.
4
Out for Delivery
Courier agent contacts you before delivery. Ensure your mobile is reachable.
5
Delivered ✅
Parcel delivered at your doorstep. Please check the package before signing.
💰 Delivery Charges & Timeframe
| Order Value |
Delivery Charge |
Estimated Time |
| Below ₹999 |
₹49 – ₹79 (as applicable) |
3–7 Working Days |
| ₹999 and above |
FREE 🎉 |
3–7 Working Days |
| Remote / Rural Areas |
May vary |
5–10 Working Days |
🗓️ Working days exclude Sundays and public holidays. Delivery may be delayed during festive seasons or natural calamities.
🗺️ Delivery Coverage
We currently deliver across Uttar Pradesh and are expanding to other states. Serviceable pin codes are checked automatically at checkout.
- All major districts of Uttar Pradesh covered
- Rural and tehsil-level delivery available through India Post / Delhivery
- If your PIN code is not serviceable, you will be notified at checkout
🔍 Order Tracking
Once your order is dispatched, you will receive a Tracking ID via SMS/WhatsApp on your registered mobile number. You can track your parcel directly on the courier partner's website.
- Delhivery: www.delhivery.com
- India Post: www.indiapost.gov.in
- Other couriers: link shared in tracking SMS
⚠️ Important Notes
- Ensure your delivery address and mobile number are correct at the time of order — we are not responsible for failed deliveries due to incorrect details
- If the courier makes 3 delivery attempts and the parcel is unclaimed, it will be returned to us
- Perishable agricultural items must be accepted on first delivery attempt
- For COD (Cash on Delivery) orders, exact change is appreciated
- Packaging is done carefully to prevent damage during transit
🚫 No Return, No Refund — Once dispatched, orders cannot be cancelled, returned or refunded. Please review your order carefully before placing it.
📷 Damaged / Wrong Item Received?
In rare cases, if a parcel arrives visibly damaged or you receive a wrong item, please follow these steps:
- Take a clear photo/video of the sealed parcel and opened contents immediately
- Contact us within 24 hours of delivery on 9415137195
- We will review and resolve at our discretion
📞 Helpline: 9415137195 | Mon–Sat, 9 AM – 6 PM
